Question 1

What are exam vouchers?

Accepted Answer

Exam vouchers are prepaid credits that can be applied toward a certification exam fee. When scheduling your exam, you can pay with either an exam voucher or a credit card. You can purchase vouchers for yourself or someone else. For example, you can purchase vouchers for yourself, a friend or relative. Sometimes, employers often buy vouchers for their employees, and academic institutions may purchase them for students. Vouchers are alpha numeric codes. For example, Voucher Code: CM66157C5D1A. Vouchers are 100% payment for your exam.

Question 2

What are the benefits of using vouchers?

Accepted Answer

Exam vouchers provide significant benefits, primarily offering cost savings on certification exams. They allow candidates to prepay for exams at a reduced rate, and serve as a secure, prepaid method.

Question 3

What happens after I receive my voucher code?

Accepted Answer

Once you receive your voucher code, it is legally recognized by the respective exam provider and can be used to pay for your exam.

Question 4

Can I give my voucher to someone else?

Accepted Answer

Voucher codes are typically single-use. vouchers are transferable (not tied to a specific name) until they are officially assign/registered to a student’s account. Once you book the exam or register the code in your name, it can no longer be transferred.

Question 5

How long are vouchers valid?

Accepted Answer

Validity varies by the issuing organization. Every voucher has a specific expiration date. Global IT Success issues voucher with a validity period (usually, voucher hold 6 to 12 months validity). You must schedule and take your exam before that date. We recommend booking your slot as soon as you receive the code to ensure you don't miss the window.

Question 6

How long does it take to receive my code?

Accepted Answer

In most cases, vouchers are delivered via email shortly after your payment is confirmed. For certain specialized certifications, manual processing may take up to 24–48 hours.

Question 7

Are vouchers region-locked?

Accepted Answer

Yes. Many providers (especially BCS, ISQI ,PeopleCert ,CompTIA and Microsoft) lock vouchers to specific geographic regions (e.g., North America, Emerging Markets, or UK). Always check the "Region" tag on a list before purchasing.

Question 8

What forms of payment do you accept?

Accepted Answer

We aim to make the process as smooth as possible by accepting various payment methods, including credit, debit cards, net banking, wallets ,UPI , etc. All transactions are processed through secure, encrypted gateways to ensure your financial data is protected.

Question 9

Can I buy vouchers for my entire team or company?

Accepted Answer

Yes! We support bulk purchases for corporate training and institutions. If you need a large quantity of vouchers for your employees or students, please contact our corporate sales executives for specialized assistance and potential volume discounts.

Question 10

Can I get a refund for an exam voucher?

Accepted Answer

YES. Refunds for exam vouchers are handled on a case-by-case basis. While it is possible to request a refund, approval depends on the specific circumstances of the purchase and the current status of the voucher.

Question 11

Under which conditions is a refund NOT possible?

Accepted Answer

A refund is strictly not possible if any of the following conditions are met: Used/Redeemed: The voucher has already been used to book or take an exam. Expired: The voucher has reached or passed its expiration date. Assigned: The voucher has already been linked or assigned to a specific candidate’s profile.

Question 12

How long do I have to request a refund?

Accepted Answer

For most services and vouchers, you should reach out within 7 days of purchase . Requests made after this period or once a service has commenced may not be eligible for a full refund.

Question 13

Can I get a refund if I fail my exam?

Accepted Answer

No. Global IT Success provides the voucher and training materials, but we do not offer refunds based on the outcome of the exam. Most certification bodies require a new voucher purchase for retakes.

Question 14

What happens if my voucher expires before I use it?

Accepted Answer

Once a voucher expires, it loses all its value. We are unable to process refunds, extensions, or replacements for expired vouchers as per the strict policies of the certification providers.

Question 15

How do I initiate a refund request?

Accepted Answer

You can initiate a request through either of the following channels: Via Your Dedicated Executive: Contact the sales executive or account manager from whom you purchased the voucher. They will guide you through the process and help expedite your request. Via Email: Send an email to info@globalitsuccess.com . Please include your Order ID , the name of the executive you were dealing with (if applicable), and a brief explanation of why you are requesting a refund.

Question 16

How long does it take to get my money back?

Accepted Answer

Once a refund is approved, it typically takes 7–10 business days for the amount to reflect in your original payment method, depending on your bank's processing times.

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